At MASTERTOYFUN, we want you to be happy with your purchase. If you are not completely satisfied with an item, we are committed to providing a straightforward return and refund process.

This Refund Policy applies to purchases made through the MASTERTOYFUN online store and is intended to operate alongside your statutory consumer rights under applicable Irish and European Union law.

1. Your Right to Cancel

For most online purchases, consumers in Ireland and the EU have a statutory right to cancel their order without giving a reason within 14 days of receiving the goods.

If an order is delivered in multiple parts, the 14-day period generally begins when you receive the final item.

To exercise your cancellation right, please contact us within the applicable cancellation period and clearly let us know that you wish to cancel your purchase.

2. Returns

After notifying us that you wish to cancel, you should return the applicable products to us without undue delay and generally within 14 days of notifying us of your cancellation.

Returned products should, where reasonably possible, be:

• Unused and in their original condition.

• Returned with original packaging, labels, and accessories.

• Properly packaged to prevent damage during transportation.

• Accompanied by the order number or other purchase information.

You may inspect an item in the same manner that would reasonably be permitted in a physical store. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable consumer law, we may offer an appropriate remedy, which may include:

• A replacement;

• Repair where appropriate;

• A partial refund; or

• A full refund.

Please provide your order number and, where useful, photographs or other information showing the problem. This can help us resolve the issue more quickly.

Your statutory rights concerning faulty or non-conforming goods are not affected by this policy.

4. Refunds

Once we have received the returned goods and processed the return, we will issue an eligible refund without undue delay.

Where you exercise your statutory cancellation right, refunds will generally include the standard delivery charge originally paid for the order. If you selected a more expensive delivery method than our least expensive standard delivery option, the additional cost may not be refundable.

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.

We may withhold reimbursement until we have received the returned goods or you have provided reasonable evidence that they have been sent back, whichever occurs first.

5. Return Shipping Costs

If you are returning an item because you have changed your mind and are exercising your statutory cancellation right, you may generally be responsible for the direct cost of returning the goods, unless we have agreed to cover those costs or applicable law requires otherwise.

If the product is faulty, damaged, incorrect, or otherwise does not conform to the contract, MASTERTOYFUN will handle the return in accordance with your applicable statutory rights.

6. Items That May Not Be Eligible for Cancellation

Certain products may be excluded from the statutory cancellation right where permitted by law. This may include goods that are:

• Made to your specifications or clearly personalised;

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where the applicable legal conditions are met; or

• Other goods falling within an applicable statutory exception.

Any applicable exception will not affect rights you may have in relation to faulty or defective goods.

7. Exchanges

If you would like a different product, size, colour, or design, please contact us. Where a direct exchange is not available, you may be asked to return the original item and place a new order.

For faulty or incorrect items, we will work with you to provide an appropriate remedy in accordance with applicable law.

8. Late or Missing Refunds

If you believe a refund has been approved but has not reached your account, please first check your original payment account and contact your payment provider or bank, as processing times can vary.

If you still cannot locate the refund, please contact MASTERTOYFUN with your order details so that we can investigate.

9. How to Request a Return or Refund

To request a return, cancellation, or refund, please contact our customer service team with:

• Your full name;

• Order number;

• The item(s) concerned;

• Reason for the return, where applicable; and

• Any photographs or supporting information that may help us assess a damaged or defective item.

We will provide any necessary return instructions and assist you through the process.

10. Statutory Consumer Rights

Nothing in this Refund Policy limits, excludes, or replaces any rights you have under applicable Irish or European Union consumer protection law.

Where a provision of this policy conflicts with a mandatory consumer right, the applicable statutory right will prevail.

11. Contact Us

If you have questions about cancellations, returns, replacements, or refunds, please contact the MASTERTOYFUN customer service team through the contact details provided on our website.

We are committed to handling every return fairly and efficiently and to providing our customers with a positive shopping experience.

MASTERTOYFUN
Irish Online Toy Store
Plush Toys | Squeeze Toys | Building Blocks | Puzzles